privacy policy
We are keen to protect your personal data and provide air conditioning services with the highest standards of safety and reliability.
introduction
Welcome to our website. This privacy policy explains how we collect, use, and protect your personal data when you use our website to benefit from our various services, which include (air conditioner maintenance, selling new air conditioners, installation services, and air conditioner disassembly and transportation services).
Information we collect
When you request a service through booking forms, WhatsApp or phone call, we may ask you to provide personal information such as:
- Full name to ensure the service is provided correctly.
- Phone number to communicate, confirm reservations, and coordinate appointments.
- Detailed address (city, district, street) to direct technicians to your location.
- Information about the air conditioner (brand, malfunction, type of service required) to ensure the technician’s readiness.
How do we use your information?
We use the information we collect for the following purposes:
- Complete reservations for maintenance services, installation, transportation, or air conditioner sales.
- Contact you via WhatsApp or phone to confirm appointments and send the specialized technician.
- Improving the quality of our services and the user experience on the website.
- Follow up after completing the service to ensure the quality of work and your satisfaction as a customer.
Data protection and sharing
We are committed to maintaining the complete confidentiality of your personal data. We do not sell, rent, or share your personal data with any third parties for marketing purposes. Your contact information and address are shared only with the specialized technician assigned to perform the requested service in your home.
Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic and interactions (such as tracking WhatsApp clicks or calling) for the purpose of improving overall performance and providing a faster and more tailored service to your needs.
Amendments to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time based on business requirements or regulatory laws. Any changes will be posted here once they are approved.
Contact us
If you have any questions or inquiries about our privacy policy, do not hesitate to contact us through the communication channels available on the site (WhatsApp, phone, or email).
